Service Hotline:
TEL：021-61664899(24 hours)
FAX：021－61664876
Contact Us
Customer Center Marketing Specialists implement the regional responsibility, if any requirement with the equipment or service, please contact the market manager or person in charge of the district:
Marketing Director: Yan Zhao-xing
Tel :021 -61,664,884
The first area: Yunnan, Guizhou, Sichuan, Chongqing, Hunan,Guangxi
Regional head: Ling Jia-cheng
Phone: 61664880
The second area: Zhejiang, Jiangsu, Guangdong, Hainan, Fujian,Jiangxi
Regional head: Ren Wei-liang
Tel :021 -61,664,882
The third area: Henan, Anhui, Hubei, Xinjiang, Gansu, Shaanxi
Regional head: Gu Shao-hua
Tel :021 -61,664,883
The fourth area: Heilongjiang, Jilin, Liaoning, Inner Mongolia,Shanxi, Tianjin, Beijing, Shanghai, Hebei, Shandong
Regional head: Ni Lei-ming
Tel :021 -61,664,881
International market:
Regional head: Zhang Yi
Tel :021 -61,664,883
Service Tenet:
Focus on the customer and gradually increase the quality and level of Sales and Service, to provide users with thoughtful, high-quality, satisfactory production and technical service.
The 3 Warranties: Our products perform Tobacco Machinery company stipulation of quality with the implementation of 3 Warranties, which is in period of one year (covering repair, replace or return). In addition, we provide life-long repair service.
Return visit: In three month after our products are qualified by examination, we will dispatch service personnel to provide on-site or telephone back-visiting.
Emergency services: We have response mechanism to help customers, and implement a 24-hour remote diagnosis and response. After the maintenance agreement is signed, in 48 hours the staff will arrive to provide on-site repairs or spare parts of products.
Technical advice: Free technical advice is available. According to requirements of customer, technical experts will be on-site to carry out the type selection and upgrading design.
Other: Partners have VIP services.
Service Pledge：
| Implementation of consulting services 100% |
Response rate of customer complaints 100% |
Installation and debugging pass rate 100% |
| Maintenance of equipment pass rate 100% |
The complete of product file records 100% |
On-site service in place 100% |
| On time service 100% |